Stella Red Cloud

FREQUENTLY ASKED QUESTIONS

Is shipping free?

YES! We offer FREE SHIPPING Australia wide for all sunglass orders. For overseas orders we offer flat rate shipping of $10.

How long will delivery of my order take?

We endeavour to dispatch all orders within 24 hours after receiving confirmation of a successful payment. We use Australia Post for all Australian orders. Delivery can take up to 4-7 business days to metro areas and 7-10 business days to the rest of Australia (excluding weekends and public holidays).

For international orders we use FedEx, which can take 4-7 business days depending on country/territory.

How do I track my order?

Once an order is dispatched, an email is sent with a tracking number that can be tracked via Australia Post or FedEx.

Do you ship Internationally?

YES! We ship worldwide. For overseas orders we offer flat rate shipping of $10.

The sunnies don’t suit me! What do I do now?

We offer Risk Free Shopping which means we offer 14-day Free Returns for change of mind. If you find yourself in a position where your new Life Less Common sunnies don’t suit you, then contact us within 14 days of receiving your sunnies, and we’ll send you a free return post label and refund your money. No questions asked. Read our full returns policy here.

How do FREE returns work?

If you would like to return your sunnies within the 14 day Free Returns period, please email us at the LLC Studio with your name and order number within 14 days of receiving your sunnies. We will email you a return addressed postage label.

Simply re-pack the sunglasses into the triangle hard case with lens cloth, warranty and plastic covers. Put it back inside the original padded bag it was delivered in, stick the return addressed postage label over the old address and pop into any Australia Post box. You don’t even need to go to the Post Office.

How long does the refund take?

To qualify for a refund, the sunglasses must be returned to the LLC Studio in a saleable condition with original proof of purchase, such as name/order number. By saleable condition we mean that the item hasn’t been used, is still in its original packaging with warranty, lens cloths and plastic covers included.

Once item has been received at LLC Studio and its saleable condition confirmed, then a refund will be processed using original payment method within 24 hours of receiving the goods. Please be aware it may take 2-3 days to be deposited into a bank account.

Can I change or cancel my order?

If you need to make a change to an order that has been placed, please contact LLC Studio immediately. We cannot guarantee changes once an order has been processed or dispatched, so please contact the studio immediately to check the status of the order.

What payment types are accepted?

We accept all major credit cards such as Visa, Mastercard, Amex, as well as Apple Pay, Google Pay, PayPal via our online store. We also offer Afterpay, which you may be eligible to use if you are an Australian resident over 18 years. More information on Afterpay is available here.

I’ve bought my LLC sunnies with Afterpay. Can I get a refund?

Any purchases made using Afterpay are subject to the LLC standard return and refund policy, as per Australian Consumer Law. If you are deemed eligible for a refund, LLC will process the refund with Afterpay. Your initial payment will be returned in full and the remaining scheduled Afterpay payments adjusted/cancelled at no charge. Refunds can take up to 7-10 business days for Afterpay to process depending on your financial institution. For more information please see Afterpay help centre.

Do LLC sunnies take prescription lenses?

YES! All Life Less Common frames can take prescription or custom lenses. Simply take the frame to your own optometrist for your custom lens to be fitted.

Life Less Common is unable to process prescription lenses directly on behalf of customers. Please check with YOUR OWN optometrist before purchasing Life Less Common sunglasses to check that they are willing and able to fit a custom lens on a Life Less Common frame. Any dealing with third parties such as an optometrist, and any expenses incurred are the responsibility of the customer, who does so at their own risk. Life Less Common is not responsible for the outcome or liable in anyway.

What if my sunnies are faulty?

We offer a 12-month limited warranty from date of purchase which covers manufacturing defects in workmanship and materials. Please keep your receipt as proof of purchase to validate your warranty.

This warranty does not include general wear, scratched or broken lenses, fading or frame deterioration. Damage not associated with normal wear, such as pressure breaks, excessive heat, intentional bending, abuse or general misuse is also not covered.

If there is a genuine defect, that’s not cool. Please let us know here. On review of warranty claim, Life Less Common reserves the right to replace or repair items, in part or full at our complete discretion. Please see our full 12-month warranty here.

How do I care for my sunnies?

To protect your Life Less Common sunglasses, your purchase comes with a microfiber cloth and triangular hard case which can be folded flat for easy storage when not in use. Sunglasses should be kept protected in this case when not being worn. Show your sunglasses some love and clean your lenses and frames regularly with the microfiber cloth. The cloth can be washed when necessary in mild soapy water and air dried.

Please treat your Life Less Common sunglasses with care. Do not drop your product, do not subject your product to water or chemicals, and ensure your product is not left in an environment where temperatures may exceed 50 degrees Celsius (like as a hot car). Any damage caused through such situations will not be covered under the 12-month warranty.

What is polarisation?

Polarisation is a thin film coating on the lens that blocks reflected light (glare) of flat surfaces, such as water or roads. This makes improves image clarity and colour.

A lot of people believe that the darkness or tint of a lens is what protects your eyes, but this is not true. Tints can relieve squinting and offer temporary relief but don’t protect against harmful UV rays or stop glare. The only way to truly protect your eyes in this harsh Australian sun is to have polarised lenses and UV protection.

All Life Less Common sunglasses are polarised for superior image clarity and have 100% UVA/UVB protection.

Where are Life Less Common sunglasses made?

Life Less Common sunglasses are designed in Melbourne, Australia at the LLC Studio. All our sunglasses are hand-crafted in China using quality global sourced components. We only work with SEDEX approved factories who are committed to the continuous improvement of ethical performance within their supply chains. For more information about SEDEX click here. 

Do you sell wholesale to boutiques?

Yes, we do sell our product wholesale to selected independent boutiques. If you would like to become a retail partner, please contact the LLC Studio here for more information.