14 DAY RETURNS
We understand that buying sunglasses online can be tricky, so we accept change of mind returns on all full priced sunglasses within 14 days of delivery for a refund, exchange or store credit (conditions apply). This includes full priced items purchased with a discount code.
To be eligible for a return, please a request return (via returns portal) within 14 days of receiving your order. We will review your request and send further instructions.
For Australian orders, we will send you pre-paid shipping label, as per our FREE RETURNS policy.
For International orders, we are unable to offer free returns. Any shipping costs involved in returning the item is at the customer’s expense. We strongly recommend using a tracking service when sending the item back to ensure its safe arrival. Life Less Common cannot be held responsible for any lost or undelivered returns.
HOW TO RETURN
• To start a return, please go to our return portal lifelesscommon.com/a/return
• Please enter your order number and email address linked to the order.
• Select which item you would like to return and your reason.
• Select which resolution option you prefer (eg. refund, exchange, store credit)
• We will assess your claim and email you further instructions on how to return your order.
• All returned sunglasses must be clean and unworn, with all tags and original packaging.
• Any returned items that do not meet the criteria may incur a restock/damage fee.
• Original and return shipping costs are non-refundable.
All sale items are FINAL SALE. No returns or exchanges will be accepted on sale items for change of mind. This does not affect the 12 month warranty or your consumer rights (ACCC).
If you have a warranty claim, outside of the 14 day free returns period, please email email@example.com
Please include your name, order number or proof of purchase and photos of the issue. We will do our best to resolve the issue as soon as possible.
To view our full Returns Policy click here. If we haven't answered your question, feel free to email us at firstname.lastname@example.org.
Don't forget to include your full name and order number.