Refunds & Returns

CLICK HERE FOR RETURNS PORTAL

FREE 14 DAY RETURNS

We understand that buying sunglasses online can be tricky, so we accept change of mind returns on all full priced sunglasses within 14 days of delivery. This includes full priced items purchased with a discount code. 

To be eligible for a refund, exchange or store credit, the sunglasses must be:

  • Unworn and clean from any smudges or fingerprints
  • Returned in original condition with all labels, swings tags and packaging
  • Be within 14 days of order being delivered

If your order meets the above criteria, you can choose to:

  • Refund purchase amount (via original payment method)
  • Exchange for another style
  • Exchange for store credit

Once item has been received at LLC Studio and the saleable condition confirmed, we will process your refund, exchange or store credit. Please be aware that refunds may take 2-3 days to be deposited into a bank account.

HOW TO RETURN 

  • To start a return, please click HERE to go to our return portal
  • Please enter you order number and email address linked to the order
  • Select which item your like to return and your reason
  • Select which resolution option you prefer (eg. refund, exchange, store credit)
  • We will assess your claim and email you a prepaid Australia Post label for the returns of the item

SALE ITEMS

All sale items are FINAL SALE. No returns or exchanges will be accepted on sale items for change of mind. This does not effect the 12 month warranty or your consumer rights (ACCC).

RETURNS FAULTY ITEMS

All sunglasses come with a 12 month warranty. If your sunglasses are faulty, please email contact@lifelesscommon.com with your name, order number or proof of purchase. Please attach photos of the sunglasses and the issue, so we can resolve the issue as quickly as possible.

Life Less Common sunglasses come with guarantees that cannot be excluded under the Australian Consumer Law. Life Less Common will accept returns and provide you with an exchange voucher, refund (refund will be provided using original payment method) or repair where:

The item is faulty or is not of acceptable quality, or the item is not fit for its intended purpose, or the product does not match the sample or our description; and you can present a receipt or other adequate proof of purchase. We reserve the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect. If the failure is minor, we reserve our right to offer to repair only, and reserve the right to not offer a refund or an exchange coupon. 

QUESTION?

Still have a more questions? Feel free to email us at contact@lifelesscommon.com. Don't forget to include your full name and order number.

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